Frequently asked questions

Payment

What kind of payment do you accept?


We accept Bank transfer (buyer to pay the bank charges of their side), Paypal and Credit Card. Please note that we can only accept Paypal/Credit payment for the payment less than 100,000JPY. For Hong Kong market, we accept local Bank transfer. *For Bank Transfer, We recommend to use Wise.com (formerly known as TransferWise) which has good exchange rate.




Can I pay by Western Union?


Yes, but that will be sent to our bank instead of Western Union account. Currently we do not have Western Union account.
Buyer will be responsible for both side of bank charges. We recommend to use Transferwise.com which also has similar practise.




Can I pay after received the products?


Unfortunately we only accept 100%Pre-paid. According to country's regulation, we will arrange L/C as per request. And the L/C fee will be bear by the buyer. Please contact us directly if the transaction is expected to be larger than 1 million yen.




Is the custom tax included in the payment? Where do we pay the custom tax at?


No, since the custom tax will be collected at the customs and the amount of money required differs by each country, it is not included in our quotation. Please contact the custom office of your country for when and how to pay the custom tax.





Products

Is that all you have are shown on the platform?


Definitely Not. We provide fast sourcing and professional services. Let us know what you are looking for Japanese products. We are always capable to give you the quotation for your consideration.




Can you help me to source what I want from Japan?


Omakase!(Yes) That's our main business. We deal with companies from worldwide and providing what they want from Japan. Just simply message or email us. We response to every single inquiry.




I'm not running a business but I want to buy your product.


Omakase! (Yes). As long as you reach the minimum purchase that stated on each product. However, Please noticed that Omakase is a BtoB (wholesale) Platform. Some of the products come with selling route restriction. Please message or email us for instant checking. ;)




Can you get the wholesale price from big brand like Seiko/ Nike Japan/ Toto?


We are able to source but it will be parallel importation without official guarantee from maker. If the product is for Japan market only, the price we can provide will probably more expensive than retail price.




Skincare product expiry date


Manufactured date is not usually found on Japanese skincaer products. Under Japanese law, expiry date is a “must” description for Food but not for Skincare products if it can last more than 3 years.

There is no shelf life in Japan skin care products as long as the makers have passed the inspection to prove that the products last longer than 3 years.





How to use

What is Omakase?


Omakase is a Japanese company that supporting SME companies in Japan for their overseas business. We aware that most of the SME cannot afford to hire English-speaking staff to explore their overseas market. We provide fixed price service and only chargable when there is an order. With regular orders in a stable pace in future, those SME companies will hire their own staff and graduated from Omakase. Please support these SME companies with fantastic products. We are a Japanese registered company based in Hamamatsu, Shizuoka, Japan. We provide the products you want from Japan and export them worldwide in the most efficient way. Our team are professional in world trade and fluent in English. Most important is we react fast. Forget about the headache you have while communicating with Japanese companies. Omakase!




Can you ship if I don't have a company?


Omakase! (Yes). As long as you reach the minimum purchase that stated on each product. However, Please noticed that Omakase is a BtoB (wholesale) Platform. Some of the products come with selling route restriction. Please message or email us for instant checking. ;)




Is there a minimum quantity or expense for an order?


Yes. The minimum order is 10 units per SKU. If your total order is over ¥25,000, you can customize to lower quantity of some SKU but the price might be higher in some cases.





Delivery

How long does it take to delivery my order?


We gather your orders from different suppliers and group it into one single shipment. In that way, you save the most. Order can be shipped out within 1 week in the most cases. For the delivery period, it depnds on the shipping method you have chosen and the distance between your country from Japan. Please feel free to message or email us for instant response.




What kind of shipment method does Omakase provide?


We can provide any kind of shipment. From basic EMS/SAL/Airmail to Container frozen/dry LCL/FCL. We provide the best solutions as per your expectation of delivery. *Caution about cosmetic products We do use DHL and FeDex, but it is difficult to ship cosmetic products of major manufacturer since they requires us to provide Safety Data Sheet (SDS) upon exporting. Some of the products listed on the site are from the manufacturer we directly deal with and their SDS are available. Please contact Omakase JP for the detail.




Do you ship within Japan?


We only ship to warehouse where gathers the order that is going to ship overseas. It can be your friend's house but Omakase reserves the right of the final decision.




Does the shipment come with insurance?


You can choose to insure your parcels by adding insurance fee.
Please note that the amount of compensation depends on the price of the product declared on the shipping invoice.
For EMS (express mail service), please click the below link for the detail condition. https://www.post.japanpost.jp/int/ems/service/damage_en.html For Sea/Air parcels, 400JPY for a parcels less than 20000JPY. From then, 50JPY will be added for every 20000JPY.





Customer Support

We response to every single message.